Return and Refund Policy - 9-Neko



If you have changed your mind or product(s) is/are faulty/damaged, contact us at within 7 days. To complete your return, we require a receipt or proof of purchase and fill up the following details: 
Order number
Date of purchase
Item(s) to return
Photos identifying defect (only if faulty/damaged)

Kindly download the attached return form for return purpose. 
If 7 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. Noted: Please do not send your purchase back to the manufacturer.

Non-returnable items:

To be eligible for a return, your item must be unused and in the same condition (unopened, unused and undamaged) that you received it unless it is faulty. It must also be in the original packaging including any wrapping.

Several types of goods are exempt from being returned. Sales items, and lipsticks unless item is manufactured faulty.
For changed mind, we will accept an exchange with an administration fee which includes a 2nd shipping fee of $10.00. For refunds with changed mind, please contact us at

Refunds (if applicable): 

Once your return is received and inspected for quality control, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or provide an exchange (if the products are not in a resalable condition when being proof). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: PO Box 521 South Melbourne, 3205 Victoria. Australia



To return your product, you should mail your product to: PO Box 521 South Melbourne, 3205 Victoria. Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.